Shipping and Delivery
At Merchidea, our commitment is to enhance your shopping experience with outstanding shipping services. We prioritize delivering your orders swiftly and securely, leveraging our reliable shipping solutions.
Estimated Delivery Timeline
Your purchase’s delivery timeline encompasses both processing and shipping times.
Understanding the Delivery Process
- Processing Time: This phase involves order verification, product assembly, and other preparatory steps before dispatch. The duration varies based on your location and our operational efficiency.
- Shipping Time: Post-processing, the shipping period depends on your chosen shipping method and destination. Our order cutoff times are based on Pacific Standard Time (GMT-08:00).
During peak seasons and sales events, please anticipate slight delivery delays.
Our Reliable Delivery Partners
We partner with trusted couriers like USPS, FedEx, and DHL for a smooth delivery process. The estimated delivery timeline includes processing and shipping durations.
Typical Timeframes by Product
| PRODUCT TYPE | ESTIMATED PROCESSING | ESTIMATED SHIPPING | TOTAL TIME |
|---|---|---|---|
| Custom Shoes & Apparel | 3-5 days | 7-14 days | 10-19 Business Days |
| T-Shirts & Hoodies | 3-5 days | 7-14 days | 10-19 Business Days |
We process and ship orders from Monday to Friday, excluding public holidays, based on Pacific Standard Time.
Shipping Costs
- Standard Shipping: $4.95 flat rate.
- Orders Over $99: Free shipping.
Tracking Your Shipment
- Update Delay: Tracking updates might take 5-7 days. If no updates after 10 business days, contact us at [email protected]
- Order Tracking: Track your order on our website.
Potential Shipping Delays
- Extended Delivery Time: If undelivered within 45 days, we offer a full refund. For delays, contact us for a response within 12 hours.
- Missing Packages: If “delivered” but missing, check your premises, then contact the courier. For unresolved issues, contact [email protected]
Important Notes
- Address Accuracy: We’re not liable for undelivered packages due to incorrect addresses. Verify your details at checkout. For corrections, contact us immediately.
- Response Time: Email responses can take up to 48 hours. Note that shipping during this time is beyond our control.
- Extra Fees: Customers are responsible for any additional taxes, duties, or charges in their region.
- Customs Fees: We’re not liable for customs fees, duties, or taxes if:
- The package is refused by the recipient.
- Delivery fails after multiple attempts.
- We also reserve the right to cancel orders without mandatory refunds.
Your satisfaction is our priority at Merchidea. For any questions or concerns, please contact us without hesitation.
