Returns and Refunds

Thank you for choosing Merchidea. We are dedicated to ensuring your satisfaction and strive to provide a straightforward and convenient process for returns and refunds.

Exchanging an Order

  • Review Before Purchase: Confirm details like size, design, and quantity before completing your order. Due to rapid processing, changes to orders post-placement are limited.
  • Cancellation Window: A 6-hour period after ordering is available for cancellations or corrections. Contact us for assistance within this timeframe.

Canceling an Order

  • Cancellation Timeframe: Orders can be canceled within 6 hours of placement.
  • Processing and Shipping Limitations: If this window is missed, the order may already be in processing or shipping, restricting cancellation ability.
  • Cancellation Fee: There’s a 10% fee of the total order value for cancellations. Email support@merchidea.com to initiate.

Returns and Refunds

  • Return Period: Items are returnable within 30 days of delivery. Beyond this, orders are final, and refunds are not available.

Eligibility Conditions for Returns

  • Damaged, defective, or incorrect items.
  • Discrepancies in design, size, material, or product description.
  • Incorrect product shipped.

Return Condition Guidelines

  • Items must be in original condition and packaging.
  • No wear, washing, or alterations.
  • Free of damage, except if our fault.
  • Original tags attached.
  • Minor fixable issues are not returnable.

Documentation for Returns

  • Shipping receipt/label, proof of purchase, evidence of defects, and relevant email screenshots.

Return and Refund Process

  • Email your return claim and documentation to [email protected].
  • We respond within 2-3 business days. Enable email notifications for updates.
  • Follow-up actions depend on your case.
  • Eligibility confirmation is required before refunds.

Return Shipping Costs

  • Customers bear return shipping expenses, which are non-refundable.

Refund Processing Timeline

  • Allow 2 business days post-return receipt for refund processing. Notification via email will be sent once initiated.
  • Refunds appear within 10-15 days, varying by card issuer.

If Awaiting a Refund

  • Check with your bank or credit card company first.
  • If still unresolved, contact us at [email protected]. We’ll respond within 2-3 business days.

Important Notes

  • This policy is valid for 30 days post-delivery. No returns or refunds after this period.
  • Return shipping costs are customer’s responsibility, unless our error.
  • We’re not liable for items lost or damaged in return shipping. Contact us before returning anything.

We are here to help with any concerns. Please reach out with any questions.

Best Regards,

Merchidea Customer Service Team